EEldem

Terms of Service

Eldem — operated by Petruskevich Web & AI Solutions

Effective date: 2026-06-18

Last updated: 2026-06-18

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you ("you", "User") and Petruskevich Web & AI Solutions, Israel ("we", "us", "Company"), governing your access to and use of the Eldem platform at https://app.eldem.io and any associated APIs or services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction to use the Service. The Service is intended for business use by freelancers, agencies, and small businesses. Consumer protection laws specific to natural persons acting outside their professional capacity may not apply.

3. Account registration

You must provide accurate, complete, and current information when creating an account. You are responsible for:

  • Keeping your login credentials confidential
  • All activity that occurs under your account
  • Notifying us promptly at support@eldem.io if you suspect unauthorised access

We may suspend or terminate accounts where we have reasonable grounds to believe credentials have been compromised or that account information is false.

One person or legal entity may not maintain more than one free account. Workspace administrators are responsible for the actions of team members they invite.

4. Permitted use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal business purposes.

You may:

  • Create and manage client, invoice, contract, and project records
  • Invite team members to your workspace
  • Use exported data and generated PDFs for your legitimate business activities
  • Access the Service via our API within published rate limits

5. Prohibited conduct

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorised access to any part of the Service, other accounts, or our infrastructure
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Scrape, crawl, or extract data from the Service using automated means beyond normal use
  • Upload or transmit malware, viruses, or any code designed to damage or impair the Service
  • Use the Service to store, transmit, or process material that is illegal, defamatory, or infringes third-party intellectual property rights
  • Resell or sublicence access to the Service to third parties without our prior written consent
  • Use the Service to send unsolicited commercial messages (spam)
  • Impersonate another person or entity

We reserve the right to investigate suspected violations and to suspend or terminate access without notice where we determine a violation has occurred.

6. Subscription and payment

6.1 Plans and fees

The Service is offered on a subscription basis. Current plans and pricing are listed at https://eldem.io/pricing. We may change pricing with 30 days' prior notice to your registered email address.

6.2 Billing cycle

Subscriptions are billed in advance on a monthly or annual cycle, depending on the plan you choose. Payment is due at the start of each billing period.

6.3 Payment processing

Payments are processed by our third-party payment provider. We do not store raw payment card data. By providing payment details, you authorise us to charge the applicable fees on a recurring basis.

6.4 Failed payments

If a payment fails, we will notify you and may suspend access to the Service until payment is received. We provide a grace period of at least 7 days before suspension.

6.5 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you retain access until the end of the paid billing period.

6.6 Taxes

Prices are exclusive of any applicable taxes (VAT, GST, etc.) unless stated otherwise. You are responsible for any taxes applicable to your use of the Service in your jurisdiction.

7. Free trial

If we offer a free trial, it will be subject to these Terms. At the end of the trial, you must provide payment information to continue using the Service, or your account may be downgraded or suspended. We reserve the right to determine eligibility for free trials and to withdraw trial offers at any time.

8. Your data

8.1 Ownership

You retain all ownership and intellectual property rights in the data, documents, and content you upload or create within the Service ("Customer Data"). We claim no ownership over your Customer Data.

8.2 Licence to provide the Service

You grant us a limited licence to store, process, and display your Customer Data solely to provide the Service to you. This licence does not include the right to use your data for any other purpose, including training AI models.

8.3 Data portability

You may export your Customer Data at any time using the export features within the Service. We recommend taking regular exports.

8.4 Data after termination

Upon termination, we will retain your Customer Data for 30 days to allow you to retrieve it. After that period, we will delete it in accordance with our Privacy Policy, except where we are required by law to retain it longer.

8.5 Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual property

The Service, including its software, design, text, graphics, and trademarks, is owned by or licenced to Petruskevich Web & AI Solutions. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free licence to use them without any obligation to you.

10. Third-party services and integrations

The Service may integrate with or link to third-party services (e.g. payment processors, email providers, AI APIs). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the practices of third-party services and make no warranties regarding them.

11. Service availability and modifications

We aim to keep the Service available and functioning, but we do not guarantee uninterrupted or error-free operation. We may:

  • Perform maintenance, which may result in temporary interruptions (we will endeavour to give advance notice where possible)
  • Modify, suspend, or discontinue features with reasonable prior notice
  • Discontinue the Service entirely with at least 60 days' prior notice, after which we will provide a data export period of at least 30 days

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your specific requirements, that it will be uninterrupted or error-free, or that any defects will be corrected. You use the Service at your own risk.

Nothing in these Terms excludes statutory warranties or consumer rights that cannot be excluded by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  1. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD 100.

These limitations apply regardless of the legal theory (contract, tort, statutory liability, or otherwise). Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Petruskevich Web & AI Solutions and its team members from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service in violation of these Terms
  • Your Customer Data, including any third-party claim that your data infringes their rights
  • Your violation of any applicable law or regulation

15. Term and termination

15.1 Term

These Terms are effective from the date you create an account and continue until terminated.

15.2 Termination by you

You may cancel your subscription and delete your account at any time through the account settings. Cancellation takes effect at the end of the current billing period.

15.3 Termination by us

We may suspend or terminate your account:

  • With 30 days' notice for convenience
  • Immediately and without notice for breach of these Terms, non-payment after the grace period, or conduct that we reasonably believe poses a security risk or legal liability

15.4 Effect of termination

Upon termination, your right to use the Service ends. Sections 8.4 (data after termination), 9 (intellectual property), 12 (disclaimer), 13 (limitation of liability), 14 (indemnification), and 17 (governing law) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

17. Governing law and disputes

These Terms are governed by the laws of Israel, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved by informal negotiation within 30 days will be submitted to the exclusive jurisdiction of the courts of Israel.

If you are a consumer in the EU or EEA, mandatory consumer protection laws in your country of residence may apply in addition to Israeli law, and you may have the right to bring proceedings in your local courts.

18. General

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or plan description, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
  • No waiver. Failure to enforce any right under these Terms does not constitute a waiver of that right.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, government actions, internet disruptions, etc.).
  • Language. These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

19. Contact

Petruskevich Web & AI Solutions

Israel

Email: legal@eldem.io

Support: support@eldem.io

Website: https://eldem.io

These Terms of Service were last reviewed on 2026-06-18.