EEldem

Refund Policy

Eldem — operated by Petruskevich Web & AI Solutions

Effective date: 2026-07-25

Last updated: 2026-07-25

1. About payments and billing

Eldem's subscription payments are processed by Paddle.com Market Limited ("Paddle"), a Merchant of Record. When you subscribe to Eldem, your contract for payment is with Paddle, and Paddle will appear on your bank or credit card statement as the merchant. All refund requests are handled in accordance with this policy and Paddle's own terms.

2. Free trial

Eldem offers a 14-day free trial. No payment is required to start a trial and no charges are made until you explicitly choose a paid plan. You may cancel at any time during the trial without any charge.

3. Subscription billing

Subscriptions are billed on a recurring monthly or annual basis beginning on the date you upgrade from the free trial or choose a paid plan. Your billing date is set at the time of first payment and repeats on the same calendar day each billing period.

4. Refund eligibility

4.1 30-day money-back guarantee (first payment only)

If you are not satisfied with Eldem for any reason, you may request a full refund of your first subscription payment within 30 days of that payment. This applies to:

  • Monthly plan: the first monthly charge only
  • Annual plan: the first annual charge only

To request a refund under this guarantee, contact us at contact@eldem.io within 30 days of your first charge with subject line "Refund request" and your account email address.

4.2 Subsequent billing periods

After the 30-day guarantee window, subscription fees are non-refundable except as set out in sections 4.3 and 4.4 below.

4.3 Billing errors

If you were charged an incorrect amount due to a billing error on our part, we will issue a full corrective refund or credit. Contact contact@eldem.io with a description of the issue and your invoice number.

4.4 Service unavailability

If the Service was not accessible or materially non-functional for more than 48 continuous hours in a calendar month due to reasons within our control, we will issue a pro-rata credit for the affected period upon request.

4.5 Annual plans — pro-rata refund

If you cancel an annual subscription after the 30-day window, we do not issue pro-rata refunds for the unused portion as a standard policy. However, in exceptional circumstances (e.g. extended service outages, duplicate charges), we may issue a pro-rata refund at our discretion. Contact contact@eldem.io to discuss your situation.

5. EU and EEA consumer right of withdrawal

If you are a natural person (not acting in a professional capacity) based in the European Union or European Economic Area, you may have a statutory 14-day right of withdrawal from the date of purchase, as provided under Directive 2011/83/EU and applicable national law.

By starting to use the Service immediately after purchase, you expressly request that service provision begin before the end of the 14-day period. You acknowledge that exercising the right of withdrawal after service has commenced means that you may be required to pay for the portion of the service already provided.

This section applies only to natural persons acting outside their professional capacity. Business users (freelancers, companies, agencies using Eldem for business purposes) are not consumers for the purposes of EU consumer law and the right of withdrawal does not apply.

To exercise the right of withdrawal, notify us at contact@eldem.io before the 14-day period expires. Paddle will process the resulting refund in accordance with its own merchant-of-record obligations.

6. UK consumer cancellation rights

UK consumers have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same conditions regarding commencement of service and business-user exclusion described in section 5 apply.

7. How to request a refund

  1. Email contact@eldem.io with:
  • Subject: "Refund request – [your account email]"
  • Your Paddle order/invoice number (visible in your billing history)
  • The reason for your request
  1. We will respond within 3 business days.
  2. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your card issuer.

You can also read Paddle's buyer refund terms at paddle.com/legal/buyers or start a refund request via Paddle's refund help.

8. Chargebacks

We encourage you to contact us before initiating a chargeback. Chargebacks incur processing fees and may result in account suspension. If a chargeback is reversed in our favour, the account suspension will be lifted.

9. Plan downgrades and cancellations

  • Downgrading to a lower plan takes effect at the start of the next billing period. No refund is issued for the current period.
  • Cancelling your subscription stops future charges. You retain access to your workspace until the end of the current paid period.
  • Deleting your account terminates access immediately. This does not constitute a refund request.

10. Changes to this policy

We may update this Refund Policy. Material changes will be communicated by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Contact

Petruskevich Web & AI Solutions

Email: contact@eldem.io

Website: https://eldem.io

Paddle (payment processor): https://www.paddle.com/legal/buyers

This Refund Policy was last reviewed on 2026-07-25.